Privacy Policy

Secret Oceans (“we,” “us,” or “our”) respects the privacy of our customers and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the “Website”) and use our services (collectively, the “Services”).

Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information: This may include your name, email address, billing address, shipping address, phone number, and payment information. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us.
Browsing Information: We may collect information about your browsing behavior on our Website, such as the pages you visit, products you view, and search terms you use. This information is collected using cookies and similar tracking technologies.

Use of Information

We use the information we collect for various purposes, including:

To process your orders and fulfill your requests.
To provide you with customer service and support.
To send you marketing communications, such as newsletters and promotional offers (with your consent).
To personalize your experience on our Website.
To improve our Website and Services.
To analyze trends and user behavior.
To comply with legal and regulatory requirements.

Data Sharing

We may share your information with third-party service providers who help us operate our business and provide our Services. These service providers are only authorised to use your information for the specific purposes we have contracted them for. We will not sell or rent your personal information to third parties.

Data Security

We take reasonable steps to protect the information you provide us from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

Customer Rights

You have certain rights regarding your personal information, including:

The right to access your personal information.
The right to rectify any inaccuracies in your personal information.
The right to request that we delete your personal information.
The right to withdraw your consent to marketing communications.

You can exercise these rights by contacting us.

Cookies and Tracking Technologies

We use cookies and other tracking technologies on our Website. Cookies are small data files that are stored on your device when you visit a website. We use cookies to track user behavior, personalise your experience, and remember your preferences. You can opt-out of non-essential cookies by adjusting your browser settings.

Children’s Privacy

Our Website and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at info@secret-oceans.com