Delivery & Returns

Delivery

We offer free shipping on all orders within the UK!

Here’s a breakdown of our delivery methods and estimated timeframes:

• Standard Delivery (Free): Royal Mail 2nd Class (2-3 business days) – This option is ideal for smaller items.
• Express Delivery (Estimated 2-3 business days): Evri Tracked – This option is a good choice for faster delivery of most items.
• Parcel Force Worldwide Tracked: We use this service for very large items. Delivery times will vary depending on the size and weight of the item.

Please note: These are estimated timeframes and may vary depending on the time of year and other factors.

Returns

We want you to be happy with your purchase from Secret Oceans. If for any reason you need to return an item, we offer a 14-day return policy.

What can be returned?

You can return any unused item in its original packaging within 14 days of receiving your order.

How to initiate a return?

To initiate a return, please contact us through our contact form (https://secret-oceans.com/contact). Be sure to include your order number and the item(s) you wish to return.

Who pays for return shipping?

Customers are responsible for covering the cost of return shipping. However, we will refund the cost of the original postage upon receipt of the returned item(s) in their original condition.

How will I receive my refund?

We will process your refund within 5 business days of receiving your returned item(s). Refunds will be issued to the original payment method used or as a store credit, depending on your preference.

Additional Information

• Order Tracking: You can track your order by logging into your account on our website.
• Contact Us: If you have any questions about delivery or returns, please don’t hesitate to contact us via:
  • Email: info@secret-oceans.com
  • Phone: 07949 963008
  • Contact Form: https://secret-oceans.com/contact
  • Live Chat: Click the bubble in the bottom right of our site.