FAQ
Welcome to Secret Oceans! We’re passionate about bringing the beauty of the coast to your home with our unique driftwood decor. Here are some frequently asked questions to help you navigate our shop. If you can’t find the answer you’re looking for, don’t hesitate to contact us
General Questions
- What payment methods do you accept? We accept all major credit cards and debit cards. You can also use secure payment methods like PayPal.
- Do you offer gift certificates? Absolutely! Gift certificates are a perfect way to share the beauty of Secret Oceans with friends and family. You can purchase gift certificates in various denominations on our website.
- How do I track my order? You can track your order by logging into your account on our website. Once your order ships, you’ll also receive a notification with a tracking number.
- What if I need to change or cancel my order? Please contact us as soon as possible if you need to change or cancel your order. We’ll do our best to accommodate your request, but changes may not be possible once your order has already shipped.
Product-Related Questions
- Are your products made from sustainable materials? Yes! We are committed to sustainability and use ethically sourced driftwood for our products.
- How do I care for my driftwood decor? Driftwood is a natural material and requires minimal maintenance. We recommend gently dusting your driftwood decor with a soft cloth. Avoid using harsh chemicals or cleaners.
- Can I customize any of your products? Unfortunately, we don’t currently offer custom driftwood decor. However, our selection boasts a wide variety of unique pieces.
- Do your products come with a warranty? We offer a 30-day warranty on all our products against any manufacturing defects.
Delivery and Returns
- Do you offer international shipping? Currently, we only offer shipping within the UK.
- How long does it take to receive my order? We offer free standard shipping within the UK. Delivery timeframes vary depending on the chosen method (see our Delivery page for details).
- What is your return policy? We offer a 14-day return policy. For more information on our return process, please visit our Delivery & Returns page.
- Who pays for return shipping? Customers are responsible for covering the cost of return shipping. However, we will refund the cost of original postage upon receipt of the returned item(s) in their original condition (see Delivery & Returns for details).
We hope this FAQ helps! If you have any other questions, please don’t hesitate to contact us.